Privacy Policy

Your privacy is important to us. It is Wellness One’s policy to respect your privacy regarding any information we may collect from you across our website, https://www.wellness-one.co.uk, and other sites we own and operate.

1. Information we collect

Log data
When you visit our website, our servers may automatically log the standard data provided by your web browser. This may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

Device data
We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal information
We may ask for personal information, such as your:

• Name
• Email
• Social media profiles
• Phone/mobile number
• Home/Mailing address
• Work address
• Payment information

2. Legal bases for processing

We will process your personal information lawfully, fairly, and transparently. We collect and process information about you only where we have legal bases for doing so. These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:

• It’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
• It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
• You give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or
• We need to process your data to comply with a legal obligation.

Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (this will not affect any processing that has already taken place). We don’t keep personal information for longer than is necessary. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification. That said, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or to protect your vital interests or the vital interests of another natural person.

3. Collection and use of information

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

• To enable you to customise or personalise your experience of our website;
• To enable you to access and use our website, associated applications, and associated social media platforms;
• To contact and communicate with you;
• For internal record-keeping and administrative purposes;
• For analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms;
• To run competitions and/or offer additional benefits to you;
• For advertising and marketing, including sending you promotional information about our products and services and information about third parties that we consider may be of interest to you;
• To comply with our legal obligations and resolve any disputes that we may have; and
• To consider your employment application.

4. Disclosure of personal information to third parties

We may disclose personal information to:

• Klarna: To offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, so Klarna can assess whether you qualify for their payment options and tailor the payment options for you. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and Klarna’s privacy policy.
• Third-party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, hosting and server providers, ad networks, analytics, error loggers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors, and payment systems operators;
• Our employees, contractors, and/or related entities;
• Sponsors or promoters of any competition we run;
• Credit reporting agencies, courts, tribunals, and regulatory authorities, if you fail to pay for goods or services we have provided to you;
• Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise, or defend our legal rights;
• Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you; and
• Third parties to collect and process data.

5. International transfers of personal information

The personal information we collect is stored and processed in the United Kingdom, or where we or our partners, affiliates, and third-party providers maintain facilities. By providing us with your personal information, you consent to the disclosure to these overseas third parties.

We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, such as using standard data protection clauses approved by the European Commission. Where we transfer personal information from a non-EEA country to another country, you acknowledge that third parties in other jurisdictions may not be subject to similar data protection laws to those in our jurisdiction.

6. Your rights and controlling your personal information

• Choice and consent: By providing personal information to us, you consent to us collecting, holding, using, and disclosing your personal information in accordance with this privacy policy. If you are under 16 years of age, you must have your parent or legal guardian’s permission to access and use the website, and they must consent to you providing us with your personal information.
• Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing, you may change your mind at any time by contacting us.
• Access and data portability: You may request details of the personal information we hold about you and request a copy in CSV format or other easily readable machine format. You may also request that we transfer this personal information to another third party.
• Correction: If you believe any information we hold about you is inaccurate, out of date, incomplete, or misleading, please contact us.
• Complaints: If you believe we have breached a relevant data protection law and wish to make a complaint, please contact us. We will promptly investigate and respond to your complaint. You also have the right to contact a regulatory body or data protection authority.
• Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing), please contact us or use the opt-out facilities provided in the communication.

7. Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer and accesses each time you visit, so we can understand how you use our site. Please refer to our Cookie Policy for more information.

8. Business transfers

If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data among the assets transferred to any acquiring parties.

9. Limits of our policy

Our website may link to external sites not operated by us. Please be aware that we have no control over the content and policies of those sites and cannot accept responsibility for their respective privacy practices.

10. Changes to this policy

At our discretion, we may change our privacy policy to reflect current practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information. If we make a significant change to this privacy policy, for example, changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended policy.

Wellness One Data Controller
Nick Tofalos
nick@wellness-one.co.uk

This policy is effective as of 28 October 2019.